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Virtual Assist Support Team (VAST)
Helping Ecolab customers resolve operational issues fast with VAST.
Our team of virtual specialists deliver a new level of technical support and troubleshooting. VAST technicians offer live video support aimed at resolving equipment and service issues quickly so businesses can maximize productivity and uptime - with minimal disruption.
VAST:
A New Dimension of Training and Service
- Our VAST technicians are trained to identify and resolve issues virtually, increasing first-time fix rates
- With our live video support, our agents will troubleshoot issues quickly, with less wait time and minimal disruption to your business
- If your issue can’t be resolved virtually, your VAST technician will initiate a service call and share information with with your field rep
VAST is ideal for common service issues, such as a dishmachine that's not operating properly or a dispenser malfunction. Our technicians can assist you with product questions and training, or preventative maintenance tips, too.
Get back up and running with help from Ecolab’s VAST.
Service Capabilities to Deliver Peace of Mind
Da oltre 100 anni, Ecolab offre servizi, indicazioni basate sulla scienza e contenuti di formazione apprezzati in tutto il settore. Dal servizio in situ, il supporto alle vendite e il training, fino all'assistenza remota e il training dei collaboratori on demand 24/7: il nostro team di assistenza è pronto a supportarti quando e dove ne hai bisogno.